We are committed to keeping the people and communities who use our services are at the heart of everything we do. We prioritise listening to and involving patients, carers and members of the public to enable us to make changes, develop services, and improve the experience people receive and improve health outcomes.
Read more about what people told us and the changes we’ve made over the last three months on our Patient Experience and Involvement pages. We’ve committed to updating the information every quarter.
As well as working with our volunteer Experts by Experience and Patient Safety Partners, we work in partnership with other organisations to make improvements such as Healthwatch, the Local Authority and Voluntary, Community and Social Enterprise Organisations. Working together helps us support patients, carers and members of the public as we recognise that patient experience can be shaped by the care and support received from a number of organisations.
