Patient Advice and Liaison Service (PALS)/Complaints Team
We want to make it easy for you to talk us about your care.
Our PALS are here to listen and respond to your experiences, and help us improve your care and our services in the future.
You might want to contact us if you want more information or advice about your care, you
wish to pay a compliment or give general views about your care, or you may wish to make us aware
of your concerns or make a complaint.
We value your opinions and recognise the importance of your experiences. We appreciate that sometimes we make mistakes. Your feedback to us is very valuable and will help us to improve our services.
Raising concerns about treatment or care - the first step
If you have concerns or wish to complain about your treatment or treatment of a relative, in the
first instance please raise this with a member of staff in the hospital who is providing care
to the patient. This might be a nurse or midwife, doctor or health worker. They should be able to
resolve this directly with you or find someone to help you.
The Matron for a ward or department is also available for you to express any concerns to and there
is always a Duty matron available out of hours. Matrons can be contacted via the main switch board
number at either hospital site:
Calderdale Royal Hospital 01422 357171
Huddersfield Royal Infirmary 01484 342000
Raising your concerns or complaints
If you feel you need help with raising your concerns or complaints and wish to speak to someone
please contact the PALS.
We are open Monday to Friday 9.00am-5.00pm
Outside of these hours you can leave a telephone or email message for the team to respond to the
next working day.
Our contact details are:
| Telephone: | 01484 343800 |
| Email: | patientadvice@cht.nhs.uk |
| Letter: | Please provide your name, address, telephone number and date of birth. If you are not the patient please also provide their details and state whether you are a relative, carer or friend of the patient. Consent will be requested from the patient or next of kin before sharing information. |
| Write to us: | Patient Advice & Liaison Service, Calderdale & Huddersfield NHS Foundation Trust, |
| Online: | Complete an online feedback form which is available |
| Leaflet: | A feedback form is available at the back of our PALS leaflet which can be obtained from any member of staff. Please either hand your completed form to a member of staff or place it in the PALS post box at the Front Reception at either hospital. |
Independent help and support available in making a complaint
The NHS Complaints Advocacy Service is not part of the Foundation Trust and can provide independent advice and support. Their contact details are:
For Halifax Residents PohWer PO Box 17943 Birmingham Tel: 0300 4562370 Email:nhscomplaints@pohwer.net Website: Calderdale | Home | POhWER | For Huddersfield Residents Cloverleaf Advocacy 5th Floor Empire House Old Wakefield Road Dewsbury WF12 9DJ Tel: 01924 454875 |
Healthwatch Calderdale and Healthwatch Kirklees continue to provide information and signposting services.
Open our guide to making a complaint and you can also see our complaints policy here too. If you would like a copy of our policy in large print, Braille, audio, CD or in another language please do not hesitate to contact a member of the PALS.
