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Patient Portal

Patient Portals give you easy access to your patient information. This page gives you more information about the different parts of our patient portal and the information that you can find on it.  We have also put together some Frequently Asked Questions that may help answer your queries.

Patients Know Best

View some of your health care information.

If you have received care from us since May 2017 you may receive an email from no-reply-uk@patientsknowbest.com with details of how to register for the Patients Know Best portal.  If you are already registered with Patients Know Best because you receive care from another hospital or health care provider you will not need to register again but your details may be updated. 

If you haven't received an email you can still register through the Patients Know Best website by clicking here.

DrDoctor

View your appointment information and appointment letters.

Log in with your surname, date of birth and postcode, and we’ll send you a text message with a one time secure code to access the Portal. If we only have a landline for you, we will send you a voice message with the code.

A video has been created to help show you how to access your digital letters.

Learn more about Patients Know Best

Learn more about DrDoctor

NHS App

The NHS App allows you to keep track of your:

  • vaccinations
  • order repeat prescriptions from your GP practice
  • manage GP appointments
  • get health information and advice
  • view your NHS Number
  • access your GP health record securely

If you are aged 16 or over, you can now:

  • view your hospital appointments with us
  • request to change appointments
  • see your letters

We've recently added the ability to access some of the features in our Patient Portal on the NHS App and we’ll be adding features to allow you to do more over the next 12 months.

To download the NHS App please choose from the following:

Frequently asked questions

How do I access the patient portal?

Any of our patients over 16 can access the Patient Portal. 

If we are sending you appointment information we will send you a text message (07860 039092) or email (no-reply@drdoctor.co.uk) with a secure link to the Patient Portal. You can access this on your phone, tablet or computer.  You can also log in at any time to see appointment information by visiting this webpage - Login - My DrDoctor

If you would like to see information from your Calderdale and Huddersfield NHS Foundation Trust record you may have received an email from no-reply-uk@patientsknowbest.com with a secure link to register.  You can also register for an account by visiting this webpage - Register to Patients Know Best - Patients Know Best.

If your contact details have changed, please tell us next time you see us.

Why have you introduced a patient portal?

We have introduced a Patient Portal as it allows us to:

  • improve how we communicate with our patients by offering more options
  • deliver letters to patients faster by sending them digitally
  • reduce confusion from lost letters or letters arriving in the wrong order
  • save the NHS money by reducing the amount of paper and postage costs
  • reduce our environmental impact
  • provide a text reminder to patients before their appointments
  • provide the ability for patients to request to change or cancel their appointment without having to ring us

Having a patient portal allows patients who wish to and have access to digital options to access us in a digital way.  

I don’t have a mobile number or a landline number how can I access the patient portal?

If you are not able to, or have difficulties accessing the patient portal to see your letters and appointment information you will receive an appointment letter in the post.

Is my information secure?

To enable us to deliver this service, DrDoctor will have access to your contact information but not to detailed information about your health.

Both the DrDoctor and Patient Knows Best patient portals are accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens. For more information, see their privacy statements at https://my.drdoctor.co.uk/privacy and Privacy Statement - Patients Know Best